Temporary phone line disruption
A number of our phone lines will be briefly unavailable on Tuesday 11 February from 6:30pm. Changes are being made outside of opening hours to minimise disruption. Our out of hours services are not impacted.
Find out about personal budgets and using direct payments to arrange and pay for your own care
A direct payment is one of the ways you can choose to receive your personal budget.
We give you your direct payment for you to arrange your care and support yourself, instead of us doing it for you.
Everyone's needs are different. So there is not a definitive list of what you can and cannot use a direct payment for.
But, the money must be spent on meeting the outcomes set out in your care plan.
Examples of what direct payments can be used for:
Examples of what direct payments cannot be used for:
You can choose to receive direct payments by either a:
If you’d like support managing direct payments, you can use a support provider to help with things like:
You can ask your social care worker to refer you to our provider, Penderels Trust.
A PrePaid Card works like a debit card. Essex County Council will load money directly onto the card. If you need to contribute money towards your care, you will need to add it to this card too.
You can watch a video about how PrePaid Cards work on YouTube
If you receive direct payments, you must:
Telephone: 0345 603 7630
Textphone: 0345 758 5592
Email: DirectPayments.FinancialPayments@essex.gov.uk
Address:
Freepost RTKH-XUBZ-CJZS
Essex County Council Direct Payments Team
County Hall
Chelmsford
CM1 1QH