Temporary phone line disruption
A number of our phone lines will be briefly unavailable on Tuesday 11 February from 6:30pm. Changes are being made outside of opening hours to minimise disruption. Our out of hours services are not impacted.
Cookies
What cookies are, how they are used on this website, and manage which cookies are used.
What cookies are
This website uses cookies. Cookies are small text files that are saved to your device when you use our website. They perform important functions such as remembering logins and preferences and help us to measure the performance of the website so that we can continue to improve our online services.
We won’t use cookies on this website that collect information about what other websites you visit (often referred to as privacy intrusive cookies).
Our cookies aren’t used to identify you personally. They’re just here to make the site work better for you. You can manage and/or delete these files as you wish.
Unless the law allows us to, we do not:
- share any of the data we collect about you with others, or
- use this data to identify individuals
Managing Cookies
You can prevent the downloading of cookies on your device, block their use or receive notification that cookies are being downloaded by changing the settings on your web browser. However, please be aware that blocking or restricting the use of cookies may prevent you from benefiting from some of our website’s features.
To find out more or control and delete cookies as you wish, visit allaboutcookies.org.
Find out how to manage cookies on popular browsers:
Further guidance on the use of personal information can be found at the Information Commissioner's Office (ICO).
You can also find further information on the Information Commissioner’s Office website about cookies https://ico.org.uk/your-data-matters/online/cookies/
Types of Cookies being used
This website uses the following cookies:
Strictly Necessary Cookies
These are required cookies that this website cannot function without.
| Name of cookie | Purpose | Expires |
|---|---|---|
| cookie-agreed | Used to store your cookie preferences | 100 days |
| cookie-agreed-version | Used to store your cookie preferences | 100 days |
| cookie-agreed-categories | Used to store your cookie preferences | 100 days |
| localtime | Used to calculate local time from UTC time | When browser is closed |
| APP_LANG | Used to identify the language used to view the site | 24 hours |
| language | Used to identify the language used to view the site | When browser is closed |
| PHPSESSIONID | Used to identify your session | When browser is closed |
| SimpleSAMLSessionID | Used to identify your session | When browser is closed |
| .ASPXANONYMOUS | Used to identify your session | 70 days |
| JSESSIONID | Used to identify your session | When browser is closed |
| __RequestVerificationToken | Used to identify your session | When browser is closed |
| AWSALB | Used to ensure that you are directed to the same server in our platform | 7 days |
| AWSALBCORS | Used to ensure that you are directed to the same server in our platform | 7 days |
| SERVERID | Used to ensure that you are directed to the same server in our platform | When browser is closed |
| ApplicationGatewayAffinity | Used to ensure that you are directed to the same server in our platform | When browser is closed |
| ApplicationGatewayAffinityCORS | Used to ensure that you are directed to the same server in our platform | When browser is closed |
| X-Mapping-onachilo | Used to ensure that you are directed to the same server in our platform | When browser is closed |
| product | Used to identify the Achieve Forms product that you are accessing | 24 hours |
Analytics Cookies
We use Analytics cookies to help us understand how visitors interact with our websites by collecting and reporting information anonymously. We use statistics cookies to analyse anonymised usage patterns.
| Name of cookie | Purpose | Expires |
|---|---|---|
| _ga | Used to identify unique users | 2 years |
| _gid | Used to identify unique users | 24 hours |
| _ga_MJ7990QG6L | Used to identify an individual session within your device | 2 years |
|
_gac_gb_MJ7990QG6L |
Used to identify which source or campaign you have reached the website from | 90 days |
| _hjAbsoluteSessionInProgress | Used to detect your first pageview session | 30 minutes |
| _hjFirstSession | Used to identify your first session | 30 minutes |
| _hjIncludedInSessionSample_3429122 | Used to determine if your session is part of the sample of data we collect | 2 minutes |
| _hjSession_3429122 | Used to hold current session data | 30 minutes |
| _hjSessionUser_3429122 | Used to identify unique users | 1 year |
Marketing Cookies
We use YouTube cookies to show videos on some of our webpages. YouTube sets cookies when you visit one of these pages.
| Name of cookie | Purpose | Expires |
|---|---|---|
| YSC | Used to identify your browser | When browser is closed |
| VISITOR_INFO1_LIVE | Used to count the number of views of embedded YouTube videos | 9 months |