Children and Families Hub for professionals

A helpline for professionals to get information, advice and guidance when they are working with families who need support.

How it can help

The hub offers consultations and priority calls depending on your need. Consultations are usually for professionals working with families who would fall into the level 2 or level 3 categories of support. Priority calls normally involve raising a concern about a child who might fall into the level 4 category.

The call advisor will listen to your concerns and signpost support.

How to access

The Priority Line is open Monday to Thursday 8:45 am to 5pm, and Fridays 8:45am to 4:15pm.

The Consultation Line is open Monday to Thursday 9am to 5pm, and Fridays 9am to 4:15pm.

Telephone: 0345 603 7627

Out of hours telephone:  0345 606 1212

Enquiries